privacy Policy

Updated 01 March 2025

Welcome to iCirc Solutions (Pty) Ltd (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with these laws.

What Information We Collect

We collect and process personal and non-personal information, including but not limited to:

Personal Information:

Name, contact details, email address, IP address, billing information, and any data provided voluntarily.

Non-Personal Information:

Browser type, device information, connection speed, website interaction history, and analytics data.

How We Collect Information

We collect personal information in the following ways:

Directly from you: When you visit our website, fill out forms, sign up for newsletters, or contact us.
From third parties: Business partners, web analytics providers, and advertising networks.
Automatically: Through cookies and tracking technologies.

Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds, in accordance with POPIA and PAIA:

Your consent (where required by law);
To fulfill contractual obligations (e.g., processing transactions or providing services);
To comply with legal requirements;
For legitimate business interests, provided your rights do not override these interests.

How We Use Your Information

We use the collected information for:

Personalizing your experience on our website;
Improving our website, services, and customer support;
Processing transactions and responding to inquiries;
Conducting marketing, promotions, or surveys (with your consent);
Complying with legal obligations.

Managing Your Information

You can contact us to:

Update or correct your personally identifiable information.
Change your preferences regarding communications and other information you receive from us.
Delete your personally identifiable information by canceling your account.

These updates, corrections, or deletions will not affect information we have previously provided to third parties as per this Privacy Policy. To protect your security, we may take reasonable steps to verify your identity before granting profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information.

Please note that it is not technologically possible to remove every record of information you have provided. Backup systems and legal requirements may retain non-erasable copies for archival purposes.

Personnel Information

If you are a iCirc Solutions (Pty) Ltd employee, worker, or applicant, we collect information you voluntarily provide for human resources purposes, including administering benefits and screening applicants. You may contact us to:

Update or correct your information.
Change your preferences regarding communications.
Request a record of the information we hold about you.

These updates will not impact information we have already provided to third parties as per this Privacy Policy.

Sale of Business

We reserve the right to transfer your information in the event of a sale, merger, or other transfer of all or substantially all of iCirc Solutions (Pty) Ltd assets. Any acquiring entity will be required to adhere to this Privacy Policy.

Corporate Affiliates

We may share information, including personal data, with our corporate affiliates. “Corporate Affiliate” refers to any entity that controls, is controlled by, or is under common control with iCirc Solutions (Pty) Ltd. All shared information will be treated in accordance with this Privacy Policy.

Marketing Communications & Opt-in Policy

By providing your email address, you consent to receiving communications from us. We use your email address for:

Sending updates, newsletters, or promotional materials;
Customer audience targeting for advertising (e.g., Facebook Ads).

You can opt out at any time by clicking the unsubscribe link in emails or contacting us at [email protected].

Disclosure of Personal Information

We may share your personal information with:

Service providers and third parties, including web analytics partners and advertising networks;
Legal authorities, if required by law or necessary for legal claims and fraud prevention;
Business partners, only with your explicit consent.

Cross-border Data Transfers

Your personal information may be transferred to and stored in countries outside South Africa. If this occurs, we ensure such transfers comply with POPIA’s data protection safeguards.

Data Retention & Storage

We retain personal information only as long as necessary to fulfill its original purpose or legal obligations. Upon expiration, we securely delete or anonymize data. We store personal information on secured servers protected by industry-standard security measures. The data we collect may be stored in cloud-based servers and, if applicable, on backup systems. Access to this data is limited to authorized personnel who are responsible for data processing and management.

Your Rights under POPIA and PAIA

You have the following rights:

Right to access: Request copies of your personal information.
Right to correction: Request corrections to inaccurate information.
Right to deletion: Request deletion of your personal data.
Right to object: Object to processing for marketing purposes.
Right to data portability: Request transfer of your data to another entity.
Right to withdraw consent: Withdraw your consent at any time, where processing is based on your consent.

Users of Your Information

The information you provide will solely be used by iCirc Solutions (Pty) Ltd (referred to as “iCirc”). We will not share, sell, or disclose your personal information to any third party without your explicit consent, unless required by law or for legitimate business interests. This includes:

Internal Users: Only authorized personnel within iCirc who require access to your information for purposes such as customer service, processing transactions, and improving user experience.
Service Providers: We may share information with trusted service providers who assist us in performing functions like website maintenance, data analytics, and processing payments. These providers are contractually bound to protect your personal information and will only use it for the purposes specified by iCirc Solutions.
Legal Authorities: We may disclose your information if required to do so by law or for the purpose of legal claims and fraud prevention.

All users of your personal information are subject to strict confidentiality agreements to ensure your data is kept secure. To exercise your rights, contact us at [email protected].

Security Measures

We implement industry-standard security practices to protect your personal information from unauthorized access, loss, or misuse.

Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or in connection with this Privacy Policy, including but not limited to the interpretation, validity, breach, or termination of this policy, the parties agree to attempt to resolve the dispute through the following process:

Negotiation: The parties agree to engage in good faith negotiations to resolve any disputes or claims in a timely and effective manner.
Mediation: If unresolved, the parties will attempt to resolve the matter through mediation with a neutral third party mediator.
Arbitration: If the dispute remains unresolved, the parties agree to submit it to binding arbitration in accordance with the rules of an agreed arbitration body.
Jurisdiction and Venue: Any legal action shall be brought exclusively in the courts of South Africa.

By using this website and providing your personal information, you consent to this dispute resolution process and agree to resolve any disputes as outlined above.

Updates to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website. Your continued use of our website constitutes acceptance of any changes.

Contact Information

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under POPIA and PAIA, please contact us at:

iCirc Solutions, Waterfall Office Park, Midrand 1685
Email: [email protected]
Tel: +27 71 043 1313